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How to make a complaint

Our aim is to provide all of our clients with an excellent level of service. However, we recognise that there could be an occasion when you do not feel satisfied with the service you have received from us. We take complaints very seriously and with this in mind we have developed a Customer Complaints Procedure which lets you know how we will deal with your complaint or issue. Should you need to make a complaint, please contact our Complaints Manager using any of the following methods:

 

 

 

The Financial Ombudsman Service (FOS) offer eligible complainants a free independent service for resolving disputes. You may contact the FOS by:

 

  • Calling their consumer helpline on:
    0800 0 234 567 (free for people phoning from a "fixed line"), or 0300 123 9 123 (free for mobile users who pay a monthly charge for calls to numbers starting 01 or 02)
  • Writing to them at: The Financial Ombudsman Service Exchange Tower London E14 9SR
  • Emailing: complaint.info@financial-ombudsman.org.uk
  • Further detailed information about the FOS, including a description of eligible complainants, can be found:

 

 

In our Client Complaint Procedure. In the FOS’s leaflet ‘Your Complaint and the Ombudsman’ which we can provide you with, or it is available to download from the Financial Ombudsman Service website. On the Financial Ombudsman website: www.fos.org.uk.

About InstructorcoverPlus

We have been arranging Driving Instructor Insurance since 1998 and are the exclusive provider for Allianz, one of the UK largest insurers

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Instructor Cover Plus is a specialist scheme for Driving Instructor Insurance, driving school insurance and ADI & PDI Insurance cover.

InstructorcoverPlus is a trading name of Watkin Davies Financial Services Ltd. Registered in England and Wales (No 02102120). Registered office 19 Penlline Road, Whitchurch, Cardiff, CF14 2AA.

Authorised and regulated by the Financial Conduct Authority (FCA No 136066).

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  • InstructorcoverPlus
          15 Penlline Road
          Whitchurch
          Cardiff
          CF14 2AA
  • 029 20629413
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A division of Watkin Davies Insurance

 

Member of British Insurance Brokers Association